At Ramoon Tours, we take your privacy seriously and are committed to complying with the General Data Protection Regulation (GDPR) and the Protection of Personal Information (POPI) Act. This privacy policy explains how we collect, use, and protect the personal information you provide to us through our website and lead forms, as well as any conversations you have with us via email, telephone, WhatsApp chat, or social media inboxes.
Data Collected through Website and Lead Forms
We collect personal data, such as name, email, phone number, and country of residence, through our website and lead forms. We collect this information to confirm bookings of tours and experiences and to provide you with the best possible service.
Cookies
We use cookies to collect anonymized data for website analytics purposes and to personalize experiences in the future. Cookies are small text files that are stored on your device when you visit our website. This information does not personally identify you and is used solely for statistical purposes.
No Data Stored Unless One Becomes a Client
We do not store any personal data unless you become a client by booking a tour or experience. At that point, we will securely store your personal data for the purpose of providing you with the services you have requested.
Client Data Storage
Client data may be stored in secure platforms like Sage Accounting for a period of two years after which it will be deleted. This is to comply with accounting and tax regulations.
Request for Deletion of Data
Clients can email bookings@ramoontours.co.za to request that we delete their data, in which case the data will be deleted immediately.
Request for Data Points
Users have the right to request all the data points saved on them. However, it will usually be the data submitted via lead forms and nothing else.
Confidentiality of Conversations
Any conversations conducted with the business via channels such as email, telephone, WhatsApp chat, or social media inboxes are strictly confidential and can be deleted at any point upon a user’s request.
Personal Data Sharing
Personal data will not be shared with any third parties unless we are legally required to do so. We will only share personal data with third parties if we have your explicit consent
Conclusion
We will only collect and process personal information in accordance with the POPI Act and we will take reasonable measures to ensure the protection of such information.
We may update this privacy policy from time to time to reflect changes to our data practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy regularly to stay informed about our practices.
If you have any questions or concerns about this policy, please contact us at bookings@ramoontours.co.za.